Sociotechnical challenges to developing technologies for patient access to health information exchange data
Consumer Health Information
Electronic Health Records
Patient Access to Records
This prospective study revealed how sociotechnical factors previously identified as important in health information technology success and failure helped to shape the evolution of three novel consumer informatics projects. Barriers to providing patients with seamless access to their HIE data were multifactorial. Remedies will have to address technical, organizational, cultural, and other factors.